We will happily lend you our ear anytime you want. Beginning with your initial meeting with our department managers to discuss your unique needs, we want you to feel comfortable and have the opportunity to voice any concerns. We have an open door policy and offer monthly resident council meetings and regularly scheduled care plan meetings for both residents and families. Our Listening to You program is designed to get your feedback any time, any day.
It’s through your feedback that we can continuously improve and provide the highest quality services and amenities at each and every one of our locations. To maintain that high level of quality, we’re constantly grading ourselves.
We regularly ask you and your family to give feedback through a survey administered by a third-party research firm. This constructive feedback is invaluable to enhance the lives of every resident, patient and family for whom we are privileged to provide care and living services. Listening to You makes it possible for us to be the best at what we do.